Grievance Redressal Policy
At Nexusfashionzs, we are committed to offering a reliable and seamless shopping experience to our customers. We believe in fair practices and transparent resolution of all consumer concerns. This Grievance Redressal Policy has been established to ensure that issues are handled promptly, professionally, and in compliance with applicable laws.
What is a Grievance?
A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform for which the customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment-related concerns, difficulties with returns, refunds, or exchanges, dissatisfaction with customer service, and queries regarding our policies.
How to Raise a Grievance
- Visit the Help Centre or Contact Us Page — Go to the “Help Centre” or “Contact Us” section on our website or mobile application.
- Select Your Issue — Choose the appropriate category or topic that best describes your concern.
- Submit Your Query — Share all required details, including your order ID, a description of the issue, and any relevant supporting documents or images. Once your grievance is submitted, our support team will review the matter and respond accordingly.
Escalation to Grievance Officer
If your issue is not resolved or you are dissatisfied with the response provided by our customer care team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable laws.
To ensure accountability and legal compliance, Nexusfashionzs has appointed a dedicated Grievance Redressal Officer. The officer oversees the complaint resolution process, ensures fairness, and addresses unresolved or escalated concerns. You may contact the Grievance Officer via email at: ayushenterprises828@gmail.com.
Grievance Handling Process
- Acknowledgement: Receipt of your grievance will be acknowledged within 48 hours via email.
- Unique Ticket/Reference ID: A unique grievance reference number will be generated and shared with you to track the status of your complaint.
- Resolution Timeline: Our team, in coordination with the Grievance Officer, will make every effort to resolve the grievance at the earliest, generally within 7 working days or as required under applicable laws.
- Updates & Communication: You will receive regular updates regarding the progress of your grievance through your registered communication channel.
Closure of Grievance
- When a satisfactory resolution has been provided by our support team or the Grievance Officer.
- When you do not respond to our communications within a reasonable timeframe after a resolution has been offered.
- When a final resolution has been communicated in accordance with our policies and applicable laws.
Contact Us
- ayushenterprises828@gmail.com
Note
This policy may be revised periodically. For the most up-to-date version, please refer to our Terms of Use and Privacy Policy pages.